How DAiVE works, from the first word to the scorecard.
DAiVE is a four-step loop. A person practices a live conversation with a virtual customer, the conversation is scored against their organization's own standard, they get written coaching, and their manager sees the result. Here is what each step feels like.
A live conversation with a virtual customer on video.
The learner chooses a module tied to one product or one customer concern. The virtual customer appears on video and the learner talks, microphone only. The conversation is unscripted, and the customer's manner changes from session to session. Sessions can be repeated as often as the learner wants. The learner is never on camera and is never recorded.
Scored against your facts, not a generic rubric.
Every completed conversation is checked against your organization's own product facts and process, the same way for every person. Honest answers earn credit. Guessing and overstating do not. The score means something to your business because it is built from your standard.
Written coaching after every completed session.
The scorecard opens with how the conversation went, then what to keep doing and what to work on next, written from that specific conversation, with the full transcript to review. Earlier scorecards can be opened side by side. Progress is recognized along the way.
Readiness from the whole organization down to one person.
Organization, region, location, individual. Managers see the level they are responsible for.
What it takes to run DAiVE.
You provide the product information, process steps and user list you already have. The DAiVE team loads it, and most teams run their first session within two weeks.
Self-serve admin for invitations, locations, regions and seats. Single sign-on supported.
A browser and a microphone, on desktop, laptop, tablet or phone.
Conversations, sign-in and coaching in English or French.
Questions
Does DAiVE record my staff?
What if a session is cut short?
Can we change what is scored?
See a DAiVE session on your product.
Thirty minutes. We load one of your products, you watch a live conversation, and you see the coaching and the dashboard that follow.
Book a demo